Online Banking Help

Using your Online Account

We hope you find using the app and online banking services as easy as possible. For members having problems registering or getting logged into the online members area we have outlined some steps below that might help you.

Before you try these, here a few things to remember when using the Mallow CU App or CUonline+:

  • You create your Username when you register.
  • You create your Password when you register.
  • Both your username and password are case-sensitive so you may have included or omitted a capital letter.
  • Password must be at least 8 characters in length.
  • For your first log in you will need:
    1. Username
    2. Password
    3. OTP (one-time passcode)
    4. PIN
    5. To set up a Memorable Word
  • Your PIN will only contain numbers and is issued to you via SMS text message. You will only need this for your first successful log in.
  • The 4-digit OTP will be sent to you either via SMS or via push notification if allowed.
  • On your first log in, you will be asked to create a “Memorable Word”, this is to help you re-set your password should you need to. Choose something easy for you to remember, but difficult for others to guess!
  • Your online account session will expire after 10 minutes of inactivity; this is a security precaution.
  • If you have problems viewing the website or online accounts please update your browser to the latest version. Google Chrome or Safari are the preferred browsers.

IMPORTANT: When transferring funds from your account, you must leave €10 in your Shares account to maintain your membership, so if you have €100 in your Shares account the most you can transfer out is €90.

Weekly transfer limits of €5,000 are in place on web transactions, if you need to transfer more than that, please notify the Credit Union and we will make arrangements to enable this for you.

If you lodge a cheque, please allow 7 working days for the funds to clear before you try and transfer out electronically. Although the online balance will include the cheque lodgement, those funds will not be available to transfer until the cheque has cleared.

CU Online+ Help

  • How do I transfer money out of my account?

    Once you log in, click Payments >> Manage Payees >> Set up a New Payee. Input the info of the account you wish to transfer to. Then select “Make a Payment”, select the recipient account, input the transfer amount, date of transfer and whether it’s a one-off or recurring payment. Click Next, input your password to authorize the transaction. You will receive a notification and a message into your CUonline mailbox confirming that the transfer was successful.

  • I registered, now what?

    Our online registrations team manually approve all registrations to ensure the member info is correct. You will then receive an email to confirm your successful registration. If information submitted does not correspond to the information we have on file for you i.e. old mobile phone number or incorrect date of birth, you will be asked to update these with your branch before we can process your registration.

  • I’m having trouble registering

    If you are unable to register, you may have registered previously and your account number or email address is already on the system. Please contact our Member Services team via email (info@mallowcu.ie) or on 022-21121 to check this for you.

  • I’m not receiving OTPs (One-Time Passcodes)

    If you have never received One Time Passcodes to your phone, check with the Credit Union that your number is correct on our system. If you are not receiving the OTP but previously have, please check you have signal on your phone. Alternatively, try requesting the One Time Passcode ‘via APP’, please note, you need to have permissions for app notifications turned on for this in your app settings.

  • It says I’ve been suspended

    If you’ve been suspended, you may have inputted your password incorrectly multiple times. Our Member Services Team will receive a notification and re-activate your account or you can call 022-21121. You can also request a new password if you need one.

  • It won’t let me log in

    Are you inputting your username and password correctly? Both are case-sensitive so you may be including or omitting a capital letter. Are you using the correct Mallow CU app? If the app isn’t letting you log in, you may need to log in via the CUonline+ desktop portal.

  • My fingerprint / facial ID login isn’t working

    Your phone may have recently updated, and you may need to re-set these. Contact our Member Services team and they’ll re-set the biometric log-in so that you can re-record your fingerprint/facial recognition again.

  • Where do I download/print a statement?

    With Mallow CU, you’ll have more than one sub-account within your account. These may include Current, Shares, MYCU and any other saving sub accounts you set up. To download a statement for one of these sub-accounts, scroll to “My balances”, select “View”, select “Dates”, choose the dates you want to include, select “Download” and the file will download to your device, where you can print/save.

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