Making a Complaint
Mallow Credit Union is always interested in your feedback, positive or negative. It’s how we grow and improve our service, both to our members and our community.
It is always our wish that any complaint against the credit union will be resolved in a fair and efficient manner. If, in the unfortunate instance that you feel you need to make a complaint, we want to make the process as straightforward as possible for you. To help us achieve this, we have outlined the Member Complaint Procedure below and included the Complaint Form should you need to complete one.