Whatever’s changed, let’s sort it together
If your circumstances have changed and you’re finding it hard to keep up with your loan repayments, please don’t worry alone. The sooner you talk to us, the more we can do — together we’ll look at your situation, find a way forward that works for you, and help protect your credit rating along the way.
Are you struggling to meet your repayments?
If you are in financial difficulty meeting your loan repayments, we want to help you early so that the problem doesn’t escalate. If your circumstances have changed, we can work together to help you manage your debts.
Every effort is made to accommodate our members. By working with us, we may also be able to help you manage your other debts.
In Financial Difficulty?
Firstly, call us or email us. By contacting us early and explaining why you are in financial difficulty, we will be in a much better position to assess the situation.
Credit Control
Our dedicated Credit Control team will offer you guidance and assistance and help you manage your loan.
Received Correspondence from Credit Control?
Please do not ignore our letters or phone calls, as failure to do so may affect your credit rating and may result in legal action.
Monitor Your Account
Keep an eye on your loan and repayments using your CU online+ account, this will help you keep track and ensure all payments are being made.
Your Credit Rating
We want to help you protect your credit rating as arrears on your loan may negatively affect it and your capacity to borrow in the future.
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Find a branch
Visit us in person at one of our 8 local branches.
Contact
Need to speak to someone? Our team is on hand to help by phone, email, or in person.