If you are unable to register, you may have previously registered years previously and your account number or email address is already on the system. Please contact our Member Services team via email or on 022-21121 to check this for you.

Our online registrations team manually approve all registrations to ensure the member info is correct. You will then receive an email to confirm your successful registration. If information submitted does not correspond to the information we have on file for you i.e. old mobile phone number or incorrect date of birth, you will be asked to update these with your branch before we can process your registration.

Are you inputting your username and password correctly? Both are case-sensitive so you may be including or omitting a capital letter. Are you using the correct Mallow CU app? If the app isn’t letting you log in, you may need to log in via the CUonline+ desktop portal.

If you’ve been suspended, you may have inputted your password in incorrectly multiple times. Our Member Services Team will receive a notification and re-activate your account or you can call 022-21121. You can also request a new password if you need one.

If you have never received One Time Passcodes to your phone, check with the Credit Union that your number is correct on our system. If you are not receiving the OTP but previously have, please check you have signal on your phone. Alternatively, try requesting the One Time Passcode ‘via APP’, please note, you need to have permissions for app notifications turned on for this in your app settings.

Your phone may have recently updated, and you may need to re-set these. Contact our Member Services team and they’ll re-set the biometric log-in so that you can re-record your fingerprint/facial recognition again.

Once you log in, click Payments >> Manage Payees >> Set up a New Payee. Input the info of the account you wish to transfer to. Then select “Make a Payment”, select the recipient account, input the transfer amount, date of transfer and whether it’s a one-off or recurring payment. Click Next, input your password to authorize the transaction. You will receive a notification and a message into your CUonline mailbox confirming that the transfer was successful.

With Mallow CU, you’ll have more than one sub-account within your account. These may include Current, Shares, MYCU and any other saving sub accounts you set up. To download a statement for one of these sub-accounts, scroll to “My balances”, select “View”, select “Dates”, choose the dates you want to include, select “Download” and the file will download to your device, where you can print/save.